If the leader is distracted, the staff will falter. If staff are distracted, customer service will suffer. If customer service suffers, so does the bottom line.
A foundation of healthy communication in the face of irrational behavior is a resource everyone can use. Learning to say what you mean and mean what you say will reap tangible rewards in dealing with others.
Without clear communication guidelines, staff may sometimes feel caught in the middle. They genuinely care and want to help but feel ill equipped or intimidated.
This training can be provided onsite or virtually via seminars, webinars or coaching groups as well as self-study. Contact us for details.
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Kim Brassor, MA ORGL Change Agent | HR Pro (c) 2010-2023